If you live in the USA log into Stardoll, click HERE, scroll down and where it says "Chat With Draculaura" type in anything random and press send. The items should be in your suite.
If you are not from the USA, then you will need to use a manual proxy. If you don't know how to use one, click HERE
IP: 216.157.222.83  Port:80
Go onto
http://www.stardoll.com/en/campaigns/monster-high/
If you scroll down, and find "Chat with Draculaura", type something random and press send. Turn off the proxy and it should be in your suite.
Manual Proxy credit goes to:  mattiq97


BlazePotter